Returns

RETURNS POLICY:

Please read our Returns Policy until the end:

RETURNS

The customer has 14 days to exchange or return any order without having to provide any justification for doing so. After these 14 days, we will not be able to accept a return.

It is the customer's responsibility to notify us by email and complete the return (sending the product to our facilities), within the said period.

For the return to be valid, the article must be sent back without signs of use and in its original packaging without being damaged (as well as any offer that originated from it). You must also send proof of purchase together.

The customer is responsible for paying the shipping costs to return the item.

If the customer wants JJ Pinto to handle the collection service, please let us know. This transport service will be deducted/charged later.

The amount paid for shipping costs at the time of purchase is non-refundable . For purchases over €50, the cost of shipping is included in the final price of the order and will be deducted for refund purposes.

The item must be returned using a trackable shipping service, i.e. it must be possible to track the shipment and have proof of delivery.

After proving the condition of the product(s), the amounts involved in the purchase will be returned within a maximum period of 14 days via bank transfer.

Note: A Credit Note will be issued for the total amount of the order and an Invoice with the amount of shipping costs when placing the order.

REFUNDS (if applicable)

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item and let you know whether or not the return is accepted subject to the above conditions.

Whenever possible, refunds will be made using the same method of payment. If this is not possible, the refund will be made by bank transfer.

If the refund is approved, JJ Pinto Lda will refund the customer within a maximum period of 14 days.

Example of refund after validation:

SHIPPING

To return your product, you must send it to:

JJ Pinto Ltd.

Rua de Santa Eulália, nº 2232

4800-098 Ferments – Guimarães

Any questions can call 253 415 441 or send an email to paulopinto@jjpinto.pt